FAQ

Our commercial DC fast charger solutions come with a powerful cloud-based management platform. This system allows you to remotely monitor station status, manage operations, set pricing, analyze usage data, and handle diagnostics for all your DC fast charging stations from a single dashboard.

Our DC fast charging stations feature an advanced smart load management system. It dynamically distributes available power among multiple chargers, preventing grid overload and optimizing energy use, which is crucial for cost-effective operation of a commercial DC fast charger site.

ATESS DC fast charging stations are designed for commercial use, offering rapid charging to maximize customer turnover, attract EV drivers, and create a new revenue stream. Their high efficiency and reliability ensure a low total cost of ownership.

DC fast charging stations directly deliver high-voltage direct current to the batteries of electric vehicles, bypassing the limitations of on-board chargers. This makes the charging speed much faster than AC charging, usually replenishing a large amount of power to the vehicle within 30 minutes, which is very suitable for commercial applications that require quick turnover.

DC charging supplies Direct Current directly to the battery, bypassing the EV’s onboard charger.It can reach high charging power,usually in the range of 40-480kW,or even higher.It suitable for public stations.

The fault name

BMS communication failed

Fault information

Troubleshooting and illustration

1.No gun sign.

2.CP-PE 12V.

3.SECC upgrades the latest version

The fault name

Module Fault 

Fault information

Troubleshooting and illustration

1.Turn on the switch.

2.The CN17 is securely connected.

3.Check that the module address is correct.

4.Key check.