FAQ

Select to register a new account, select the user registration, the installer, the distributor temporarily does not support registration.

The installer code does not need to be filled in. All the other projects need to be filled in.

Plant type, select residential plant, and the other two types are temporarily unavailable. Fill in the other items according to the actual situation.

Finally, fill in the corresponding SN code on the field enerlog.

Note：Sometimes, after registration, the site has been registered, indicating that the registration is successful. Exit the account and log in again.

The fault name

BMS communication failed

Fault information

Troubleshooting and illustration

1.No gun sign.

2.CP-PE 12V.

3.SECC upgrades the latest version

The fault name

Module Fault 

Fault information

Troubleshooting and illustration

1.Turn on the switch.

2.The CN17 is securely connected.

3.Check that the module address is correct.

4.Key check.

The fault name

Over temperature 

Fault information

Troubleshooting and illustration

1.The temperature is over 90 degrees.

2.Wait for the temperature to drop before recharging at restart

The fault name

Lightning protection fault

Fault information

Troubleshooting and illustration

1. Check whether the two wires are secure. 

2.Insert in the correct position. 

The fault name

The address of the meter is wrong

Fault information

Troubleshooting and illustration

1.Enter the correct 16-bit meter address. 

2.Add 1 to the address at the end of the B gun meter.

The fault name

Door opened

Fault information

Troubleshooting and illustration

Close the front and back door