FAQ

This is due to the account often time standby without any operation caused by. This error usually occurs after more than 1 hour of standby on the home page. You just need to exit the account and then log in again.

A enerlog SN number can only be added by one site. If you need to bind enerlog to other sites, you need to unbind at the original site before you can be added by the new site.

If you add a new site to your account, you can click on ADD plant. If there are multiple enerlog in the same site, you can click add data logger to add a new enerlog.

Select to register a new account, select the user registration, the installer, the distributor temporarily does not support registration.

The installer code does not need to be filled in. All the other projects need to be filled in.

Plant type, select residential plant, and the other two types are temporarily unavailable. Fill in the other items according to the actual situation.

Finally, fill in the corresponding SN code on the field enerlog.

Note：Sometimes, after registration, the site has been registered, indicating that the registration is successful. Exit the account and log in again.

The fault name

BMS communication failed

Fault information

Troubleshooting and illustration

1.No gun sign.

2.CP-PE 12V.

3.SECC upgrades the latest version

The fault name

Module Fault 

Fault information

Troubleshooting and illustration

1.Turn on the switch.

2.The CN17 is securely connected.

3.Check that the module address is correct.

4.Key check.

The fault name

Over temperature 

Fault information

Troubleshooting and illustration

1.The temperature is over 90 degrees.

2.Wait for the temperature to drop before recharging at restart