FAQ

The fault name

The address of the meter is wrong

Fault information

Troubleshooting and illustration

1.Enter the correct 16-bit meter address. 

2.Add 1 to the address at the end of the B gun meter.

The fault name

Door opened

Fault information

Troubleshooting and illustration

Close the front and back door

The fault name

 Emergency stop press

Fault information

Troubleshooting and illustration

1.Find the red emergency stop button. 

2.The emergency stop fault is removed by clockwise rotation.

The fault name

Door  opened

Fault code

118

Number of flashing red lights

14

Troubleshooting and illustration

1. This function is for charging piles with door switch.

2.  Close the charging pile door and the fault will be removed.

3. If the above operation fails, replace the micro switch.

The fault name

PEN  Fault

Fault code

116

Number of flashing red lights

12

Troubleshooting and illustration

1. Check whether the inlet line N wire is loose, and fix it if it is loose

2. There should be no voltage between PE and N.

3. If there is a voltage, the null line is charged.

4. Check the incoming line until the voltage is normal.

The fault name

PE  Fault

Fault code

115

Number of flashing red lights

11

Troubleshooting and illustration

1.Check whether the PE line is loose and fix it.

2.There should be no voltage between PE and N.

3.If there is voltage, the null line will be charged.

4.Check the incoming line until the voltage is normal.

The fault name

Relay Fault

Fault code

114

Number of flashing red lights

10

Troubleshooting and illustration

1.Check whether the back check signal is loose.

2.Check whether the circuit voltage line of the relay coil is loose.

3.If the contactor does not pull, replace the contactor.